Refund Policy

Eligibility for Refunds

We offer refunds only under the following circumstances:

1. Technical Issues:

   • The e-book file is corrupted or cannot be accessed despite following all provided instructions.

   • If technical support cannot resolve the issue within 7 business days of reporting the problem.

2. Incorrect Product Delivered:

   • If you receive an e-book that is different from what you purchased, you are eligible for a refund or replacement of the correct product.

3. Unauthorized Transactions:

   • If the purchase was made fraudulently or without your consent, we will review the case and issue a refund if verified.

How to Request a Refund

To request a refund, please contact us within 14 days of purchase with the following information:

• Your order number

• Proof of purchase (e.g., receipt or confirmation email)

• A detailed description of the issue

Contact us at: Email: madeinkulturka@gmail.com
Phone: +48 530 858 015

Processing Refunds

• Refunds are processed within 7 business days of approval.

• Funds will be returned to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exceptions

Refunds will not be granted in the following cases:

• The e-book was successfully downloaded and is fully functional.

• Issues arise due to incompatibility with your device or software not meeting the system requirements (please check compatibility before purchase).

• Change of mind after purchase.

Customer Support

If you have any questions or require assistance, please reach out to us. We are here to help ensure a smooth experience with our store.

Thank you for understanding and complying with our Refund Policy. We appreciate your trust in our store and hope you enjoy your e-books!